This covers how to setup Tool Suite to scan for and discover FreeWave Ethernet radios (FGR-P, HT-P, HTP) in your network and to run Network Diagnostics.

Requirements:

• Windows laptop with an available RJ-45 Ethernet port
  • Tool Suite Supports the following Windows OS:
    • Windows  XP
    • Windows 7
    • Windows 8
    • Windows Vista
    • Windows 10
    • Windows 11
• FreeWave Tool Suite 2.8.5 or newer 
  
  • FreeWave highly recommends always running the latest Tool Suite version.
• An Ethernet cable
• Physical access to the master FreeWave Ethernet radio

NOTE:  These instructions do NOT apply to any ZumLink or any Fusion Radios.  Tool Suite is NOT compatible with the ZumLink or Fusion Radios.

Getting FreeWave Tool Suite

FreeWave complimentary radio network management software

You can download Tool Suite 2.13.2 (which provides support for FGR3-IO product series) and its User Manual from the below link:

• Password (for this week's download link):    g8RmseuqEU
• Login will be your email address
• URL:    Tool Suite Download - via separate SFTP site in a new tab (password is above this link and highlighted in green) 

Note:  The system this is installed on must have Internet access during the installation, since the installer pulls libraries from the Microsoft site.

Discovering Ethernet Radios option #1

If you do NOT know the IP Subnet of the radios, this method will help discover at least the radio that is direct connected.

1. Connect the Ethernet cable to the Master/Gateway radio and to the Windows PC.
2. Launch the FreeWave Tool Suite application.
3. Click Configuration on the left hand application panel.
4. If the Top-left does not show an option for entering an IP Address, but shows a COM port drop-down, then do the following.
   • Create a new Network by clicking the Add Network in the ribbon menu bar of the window.
     • In the pop-up window give the Network and name and an associated Company name, then click Next
     • In the Network Type drop-down, select Plus Ethernet.
     • Then click Finished.
5. Click the Network Diagnostics on the left hand application panel.
6. On the far upper right of the window, click the Options menu drop-down and select Discover Radios.
7. In the Discover Radios window click Search drop-down and select 10 minutes for small networks (less than 20 radios), or 30 Minutes for larger networks.
   • This will take a while as Tool Suite discovers radios in the network.
8. After all the radios have been discovered, click the Add Radios green check mark to add the radios to the Network Diagnostic device tree.
9. Make note of the IP Address, Subnet Mask configuration of the Gateway radio (the Blue Square radio with an M inside).
10. See below on how to configure your Systems IP address below before running Network Diagnostics in Tool Suite.

Discovering Ethernet Radios option #2

If you already know the IP Subnet of the radios, this may be a bit faster.  This assuming your Laptop/system is already configured for that IP Subnet.  If not see the "Update the Windows Ethernet RJ-45 connection" below.

1. Connect the Ethernet cable to the Master/Gateway radio and to the Windows PC.
2. Launch the FreeWave Tool Suite application.
3. Click Configuration on the left hand application panel.
4. If the Top-left does not show an option for entering an IP Address, but shows a COM port drop-down, then do the following.
   • Create a new Network by clicking the Add Network in the ribbon menu bar of the window.
     • In the pop-up window give the Network and name and an associated Company name, then click Next
     • In the Network Type drop-down, select Plus Ethernet.
     • Then click Finished.
5. Click the Network Diagnostics on the left hand application panel.
6. In the upper right hand corner click Options > Poll Radio
   • Enter the starting and ending IP address range for the network in question
     • This operation will scan for radios within this range
     • Once radios are discovered they will appear under Path View
     • This may require several scans until all radios are found
   • If the network is slow, you can lengthen the timeout to increase discovery chances
     • Options > Network Settings > Polling Interval = 1000
   • If radios appear from different Gateways you can right click and delete
7. Make note of the IP Address, Subnet Mask configuration of the Gateway radio (the Blue Square radio with an M inside)
8. See below on how to configure your Systems IP address below before running Network Diagnostics in Tool Suite.

Update the Windows Ethernet RJ-45 connection

1. In Windows, we need to update the IP address of the RJ-45 Ethernet connection to match the IP subnet of the Ethernet radios.
2. Open the Windows Control Panel
3. Click to go to Network and Internet or Network and Sharing center (depends on how Control panel is displaying its info)
4. Under Network and Sharing Center click View Network Status and Task
5. On the left side of that window click Change Adapter Settings.
6. Hopefully you know which Ethernet Adapter listed is the correct Adapter for the RJ-45 connector on your Laptop to the Ethernet unit.
   
   • If not, you could disconnect the RJ-45 cable and see which adapter changes to a small red-X in the icon.
7. Right-click the correct Adapter and select Properties.
8. In the Properties window double-click the Internet Protocol Version 4 (TCP-IPv4)
9. In this next window setup the following:
   • You MAY want to record what is currently there before we change anything so you can put this configuration back to what is was once we are done.
   • Make sure "Use the following IP address" radio button is selected.
   • Enter a UNIQUE IP address for this laptop that is in the SAME Subnet as the Radio.  Make sure it is unique compared with the other radios in the network as well.
     • You could bring up a DOS Command Window and try to Ping that IP address and make sure nothing responds.
       • Example using the ping command:  
         • ping 192.168.111.101
   • Enter the same Subnet as what is seen on the Gateway/Master Radio.  This is usually set to 255.255.255.0
10. Click OK to close out this window
11. Click OK to close out of the next window
12. Leave the Network Connection Window up that shows the Adapter since you may want to undo the changes we just did.
13. At this point you are now ready to run Network Diagnostics.

Running Network Diagnostics

1. Select the Network Diagnostic application in the application list on the left of the Tool Suite window.
2. Click Start button in the upper left hand corner.
   • At this point Network Diagnostics should be gathering information and graphing it in the Tool Suite window for all the discovered radios.

3. Let Network Diagnostics run for a minimum of 30 minutes, but 1 hour or longer is recommended.

4. After about 30 minutes or so, click Options > Read > All Radios to read the configuration of all radios into Tool Suite.
   
   • This may take several minutes
   • You may be asked to enter radio passwords, if they are not set to default.

5. After Network Diagnostics has run for the specified time click Stop in the top left of the window.

6. Click Options in the upper right hand corner then Export > FreeWave Network File (FWN)

   • If doing this in the Network Diagnostics application it will prompt for the Date range
   • If you just stopped Network Diagnostics, you can leave the defaults.  If not, you may need to select the date range when Network Diagnostics was run.
7. Save this file to your computer in a location where you can access it quickly (like Documents or Downloads or Desktop folders).

8. E-mail this file as an attachment to the technician you’ve been working with..

If you need support with Network Diagnostics call the technician you’ve been working with or open a support ticket here:

• https://suppport.freewave/com